Terms of Service

Terms of Service

Last updated: 2025.09.15

Welcome to our online store. By accessing or using this website, you agree to be bound by the following Terms of Service. Please read them carefully before placing any order.

1. Company Information

This webshop is operated by:
Polymille Trading BV
Market 19
6071 JD Swalmen
Chamber of Commerce (KvK) no.: 97359270
VAT Number: NL868017668B01
Email: contact@auto-veritas.com

2. Applicability

These Terms of Service apply to all offers, orders, and agreements made via our website. By placing an order, the customer (“you”) accepts these Terms.

3. Products and Availability

  • All product descriptions, images, and specifications are provided for general information. Minor variations may occur.
  • We reserve the right to discontinue or change products without notice.
  • Availability is not guaranteed. If an item is unavailable after order, we may cancel and refund without liability.
  • All products offered are used auto parts . Normal wear, cosmetic imperfections, or signs of prior use are expected and do not constitute defects.

4. Prices and Payment

  • All prices are listed in Euro and include VAT (where applicable).
  • All items are sold under the Dutch margin scheme (Art. 28b Wet OB 1968). VAT is not itemized and cannot be reclaimed as input VAT.
  • Shipping costs are added at checkout.
  • We reserve the right to correct pricing errors at any time. If a price was incorrect, we may cancel the order and refund.
  • Payment must be completed before order processing.

5. Order Process and Acceptance

  • Your order is an offer to purchase.
  • We confirm receipt by email, but acceptance occurs only once we ship the goods.
  • We may refuse or cancel an order at our sole discretion (eg suspected fraud, payment issues, unavailability).

6. Shipping and Delivery

  • Shipping is carried out by carriers chosen at our discretion.
  • Delivery estimates are non-binding. We are not liable for delays caused by carriers, customs, or other factors beyond our control.
  • Risk of loss passes to you once the goods are handed to the carrier.
  • You are responsible for providing a correct and complete shipping address.

7. Right of Withdrawal (EU Consumers)

  • If you are a consumer within the EU, you may cancel your purchase within 14 days of receiving the goods without giving a reason.
  • You must notify us in writing (email is sufficient).
  • Goods must be returned within 14 days of cancellation, in original condition.
  • You bear the return shipping costs.
  • Refunds will be made within 14 days after receipt of the returned goods.
  • Exceptions: custom-made products, perishable goods, sealed hygiene products once opened, and electrical components once installed or tested.

8. Returns and Refunds (Beyond Withdrawal Right)

  • Returns outside the statutory withdrawal right are only accepted at our discretion.
  • Refunds exclude shipping costs, except where required by law.

9. Warranty and Liability

  • We comply with the legal warranty rights under Dutch/EU law.
  • Used/second-hand goods are sold “as is.” Warranty is limited to statutory minimum obligations.
  • Our liability is strictly limited to the purchase price of the product concerned.
  • We are not liable for indirect or consequential damages (loss of profit, loss of business, etc.).

10. Force Majeure

We are not responsible for any failure or delay in performance caused by events beyond our reasonable control (eg natural disasters, strikes, pandemics, carrier disruptions).

11. Intellectual Property

All content on this website (text, images, logos, etc.) is owned by or licensed to us. It may not be copied or used without our permission.

12. Governing Law and Disputes

  • These Terms are governed by Dutch law, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
  • Disputes will be submitted to the competent court in the Netherlands, unless mandatory consumer protection law provides otherwise.
  • Consumers also have the right to use the EU Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr .

13. Changes to Terms

We may update these Terms from time to time. The version in effect at the time of your order applies to that order.

14. Contact Information

For questions about these Terms of Service, please contact:
Auto-Veritas , a brand of Polymille Trading BV
Email: contact@auto-veritas.com